Privacy Policy
Last updated: March 2024
1. Who We Are
TheraFlow Systems ('we', 'us', 'our') is a digital marketing agency operating at theraflowsystems.com. We provide marketing services to therapists and private practice owners in the United States, United Kingdom, and Australia. For questions about this policy, contact us at [email protected] or [email protected].
2. Information We Collect
We collect information you provide directly to us, including: name, email address, phone number, country, practice type, and any other information you include in contact forms or enquiries. We also collect usage data through analytics tools (such as Google Analytics) including pages visited, time on site, and referring URLs. We do not collect sensitive clinical or patient data.
3. How We Use Your Information
We use the information we collect to: respond to your enquiries and schedule strategy calls; provide and improve our services; send you relevant marketing communications (with your consent); analyse website usage to improve our content and user experience; comply with legal obligations.
4. Legal Basis for Processing (UK/EU)
For users in the UK and EU, we process your personal data on the following legal bases: Consent — for marketing communications; Legitimate interests — for responding to enquiries and improving our services; Contract — for providing services to clients.
5. Data Sharing
We do not sell your personal data. We may share your data with trusted third-party service providers who assist us in operating our website and delivering our services (such as email platforms, CRM software, and analytics providers). These providers are contractually obligated to protect your data.
6. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Enquiry data is typically retained for 2 years. Client data is retained for the duration of our engagement plus 5 years.
7. Your Rights
Depending on your location, you may have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; object to or restrict processing of your data; data portability. To exercise these rights, contact us at [email protected] or [email protected].
8. Cookies
We use cookies to improve your experience on our website, including analytics cookies (Google Analytics) and functional cookies. You can control cookie settings through your browser. By continuing to use our website, you consent to our use of cookies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. Your continued use of our website after changes constitutes acceptance of the updated policy.
10. Contact Us
For questions about this Privacy Policy or our data practices, contact us at: [email protected] or [email protected]